Codeft is a certified ServiceNow® Build Partner in Hyderabad. We design and develop custom applications, workflow automations, and system integrations on the Now Platform® for mid-market companies in India that need more than an out-of-the-box setup.
Six areas where we deliver on the Now Platform®
We configure and build ITSM workflows that cover incident management, change management, service catalog, and problem management. If your IT team is still triaging over email or WhatsApp, this is where the work starts.
Connect complaints, escalations, and service requests into a single workflow. Give your operations team real-time case visibility and reduce the time it takes to resolve a customer issue from days to hours.
Automate onboarding, offboarding, leave requests, and everyday HR queries. Reduce the manual work your HR team handles and give employees a self-service portal that actually gets used.
Coordinate field technicians, manage asset dispatches, and track job completion in real time. Built for logistics companies, utilities, and any business with distributed teams that need structured scheduling and accountability.
This is where the Build Program matters. When out-of-the-box ServiceNow cannot map to your specific business process, we build custom applications that run natively on the platform without compromising upgradability or platform integrity.
ServiceNow does not work in isolation. We build integrations with Jira, Zoho, SAP, Microsoft Teams, Slack, WhatsApp Business API, Active Directory, and custom-built internal systems, so your workflows connect across the tools your teams already use.
We implement ServiceNow's native generative AI capabilities: intelligent ticket routing, AI-generated summaries, and automated resolution suggestions. Available for companies already on compatible ServiceNow licensing tiers. We will scope this honestly, if your instance is not ready for Now Assist, we'll tell you what needs to be in place first.
Indian IT firms, BPOs, and managed service providers that have grown beyond shared inboxes and informal ticketing. If your service desk is a person and a spreadsheet, you have already outgrown your current setup.
Third-party logistics, last-mile delivery companies, and fleet operators managing customer complaints, field technician coordination, and distributed asset tracking across multiple cities.
Hospital chains and diagnostic networks looking to reduce the administrative burden on clinical staff through structured IT service management, employee self-service, and better asset tracking for medical equipment.
We built software products for over two decades before we became a ServiceNow Build Partner. That background changes how we approach every engagement.
We run two to three structured workshops with your IT, operations, and process owners. We map your current workflows, identify where the biggest friction is, and define what success looks like in measurable terms. Nothing is built until this is signed off.
We design your ServiceNow architecture: which modules, which integrations, how data flows, what gets automated, and what stays manual. This stage produces a document that your team reviews and approves before development begins.
Development runs in weekly sprints with structured demos. You see the build in progress. Every major decision is logged so there are no surprises at go-live.
User acceptance testing with your team, role-specific training sessions, and complete documentation before the platform goes live. Your team needs to be self-sufficient from day one.
A 30-day hypercare period included in every engagement. After that, managed support retainers are available for ongoing development, platform upgrades, and expansion into new modules.
We run every ServiceNow engagement through five stages. The timeline varies by scope, but the structure does not.
We run two to three structured workshops with your IT, operations, and process owners. We map your current workflows, identify where the biggest friction is, and define what success looks like in measurable terms. Nothing is built until this is signed off.
We design your ServiceNow architecture: which modules, which integrations, how data flows, what gets automated, and what stays manual. This stage produces a document that your team reviews and approves before development begins.
Development runs in weekly sprints with structured demos. You see the build in progress. Every major decision is logged so there are no surprises at go-live.
User acceptance testing with your team, role-specific training sessions, and complete documentation before the platform goes live. Your team needs to be self-sufficient from day one.
A 30-day hypercare period included in every engagement. After that, managed support retainers are available for ongoing development, platform upgrades, and expansion into new modules.
The complexities of hiring, compliance, and infrastructure can be overwhelming for a growing startup. Codeft streamlined the entire process. Leveraging their Build-Operate-Transfer (BoT) model, they successfully established our offshore team in Hyderabad within just three months. From recruitment and office setup to backend operations, Codeft managed every detail seamlessly, allowing us to remain focused on product development and scaling. The experience was smooth, efficient, and aligned perfectly with our needs. For any company looking to scale without the operational burdens, Codeft is an exceptional partner
Co Founder and Chief Technology Officer, Applied Particle Technology (APT)
Simply fantastic.
Our experience with the team has been simply fantastic. They consistently delivered work at a higher standard than any previous developers we’ve worked with. Communication was frequent, helpful, and concise, giving us confidence to focus on what we do best.
Managing Director, WellMi
Working with Codeft on the launch of appOFF! has been an outstanding experience. Their team has demonstrated exceptional technical depth, precision, and an unwavering commitment to getting things right.
What truly sets Codeft apart is their reliability and dependability combined with extremely strong technical execution. They consistently go beyond expectations—solving challenges quickly, paying attention to detail, and ensuring that every aspect of the product is built correctly.
For any founder, having a tech partner you can completely trust is invaluable, and Codeft has proven to be exactly that. Their support throughout this journey has been remarkable, and we’re proud to have them as the team helping bring appOFF! to life.
Founder, appOFF!
Working with Codeft on PawTime was the kind of experience that makes you realize how much the right team matters. I came in with a very personal idea rooted in real experiences, with a brand that needed to feel warm and considered, not just functional.
Codeft understood that from the start. The MVP development process was collaborative and grounded, and they were thoughtful about every decision, from the product architecture to how the brand actually felt to interact with. We went from an idea to a fully deployed, live platform with a visual identity that genuinely reflects what PawTime is about. If you are building something that matters to you and needs a team that will treat it that way, Codeft is who I would go to.
Founder, PawTime
From poor support to real partnership.
One of the biggest issues we previously faced was a lack of quality support, lack of transparency and poor communication. We needed a team that understood our vision and believed in our innovation. Codeft delivered transparency, quality, and high standards throughout.
Founder & CEO, Limor
They made it manageable.
As a new, small business owner, establishing a legitimate presence online and through social media is so important for reaching potential clients. As a new business owner with no technical background, I was overwhelmed. Codeft helped me establish a legitimate online presence with clarity and confidence.
MA, Licensed Marriage & Family Therapist Therapy Outside
I’ve worked with a number of development teams, and Codeft stands out at a different level. They’ve been instrumental in bringing my iOS app to life with a high degree of precision, speed, and attention to detail.
What I appreciate most is that they don’t just execute tasks, they think alongside you. They understand product, user experience, and how to build something that actually feels polished and intentional.
Beyond development, they’ve also been a valuable partner on the digital marketing side. From thinking through user acquisition to helping position the product, they bring a well-rounded perspective that goes far beyond just writing code.
Communication has been seamless, timelines are respected, and the quality of work consistently exceeds expectations. They’ve been a key part of turning my vision into a real, scalable product.
Founder, Plnnr
The ServiceNow partner ecosystem has multiple tracks. Build Partners are specifically certified to develop custom applications, integrations, and technical extensions on the Now Platform. This is a distinct credential from standard reseller or consulting partnerships. As a Build Partner, Codeft designs and builds solutions directly on ServiceNow, extending the platform to fit processes your business runs that out-of-the-box configuration cannot cover. If you need something built on ServiceNow rather than simply switched on, that is where the Build Program credential becomes relevant.
Custom scoped applications built on the Now Platform, integrations between ServiceNow and your existing tools, workflow extensions that go beyond standard module configuration, and purpose-built portals and interfaces for your teams. If a standard ServiceNow module does not match how your operations work, we build what does.
ServiceNow has expanded its mid-market offering significantly over the past few years. Companies with 200 or more employees can get real operational value from the platform across IT, HR, customer service, and field operations. The honest answer is that it depends on what you are trying to solve. Some organisations need the full platform. Others need a specific module or a custom application built on top of what they already have. We will tell you which one applies to your situation.
Yes. We have built integrations for tools commonly used by Indian IT, logistics, and healthcare companies, including Jira, Zoho, Microsoft Teams, Slack, Salesforce, Active Directory, and WhatsApp Business API for customer notifications. As a Build Partner, we can also develop custom integrations for tools not covered by the standard integration library.
Possibly. Underperforming instances usually come down to one of three things: workflows that were set up generically without mapping to actual operations, missing integrations that force manual workarounds, or adoption gaps because the platform was not built around how people work. We assess the situation first before recommending anything. If what is needed is custom development or integration work, that falls squarely within what we do.
Scope drives cost. Custom application development and multi-system integration work is scoped individually based on complexity. ServiceNow licensing costs are separate and depend on the products and number of users. We provide full cost transparency before any engagement begins, with a clear breakdown of what is included.
Yes. We offer managed support retainers that cover ongoing development, platform upgrades, new feature rollouts, and expansion of what has already been built. Every delivery also includes 30 days of active hypercare post-launch.
Larger system integrators are built for enterprise-scale programs across multiple geographies. They are the right choice for that scope. For mid-market companies in India that need custom development work done with senior practitioners directly accountable to them, Codeft is built for that engagement size. The Build Program certification specifically means we can develop applications and integrations that go beyond what standard configuration delivers, which most larger partners deprioritise in favour of volume deployments.